Holly- Lopez-Velasco joined MetroPlus in 2003. She developed the Diabetes Care Program and is highly effective in her role in working with both members and providers in providing diabetes case management.

Starting with the initial assessment, she continually advises members to help them manage their condition successfully. She schedules appointments and expedites orders for new prescriptions or DME, as well as keeping each patient’s doctor fully informed. She effectively coordinates care for patients. She can easily develop working relationships with members and providers and involve other MetroPlus case managers when appropriate.

Ms. Lopez-Velasco received her R.N. from Beth Israel School of Nursing. She has worked as a Staff Nurse, Preceptor, and Assistant Nursing Care Coordinator at various hospitals throughout New York City. Her list of accomplishments include working as a Clinical Manager for Retrospective Review for Capital Equipment and Transplants at UMD/CMD and working as an Assistant Director for Health Insurance Plan of NY (HIP) in their Grievance and Appeal Division. She also worked for United Healthcare in positions related to Care Coordination, Patient Advocacy, and Government Programs. She also worked at Guild Net, New York, as a Case Manager in the Long Term Medicaid Managed Care Program.